Privacy policy

PRIVACY POLICY

Website: shophub.co.nz Effective Date: 07 July 2026

1. Who We Are

ShopHub NZ is an online retailer operating in New Zealand. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ).

2. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and delivery/billing address
  • Payment information (processed securely via third-party payment providers)
  • Browsing behaviour, device information, and IP address
  • Order history and account preferences

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate order updates, shipping notifications, and customer service
  • Send marketing communications (only with your consent)
  • Improve our website and personalise your experience
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Shipping and fulfilment partners to deliver your orders
  • Payment processors (e.g. Shopify Payments, Stripe)
  • Marketing platforms (e.g. email/SMS providers) where you have opted in
  • Analytics providers (e.g. Google Analytics)
  • Authorities where required by New Zealand law

5. International Data Transfers

Some of our service providers may be based outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected to a standard comparable to the Privacy Act 2020.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Ask us to delete your information (subject to legal obligations)
  • Withdraw consent for marketing at any time

To exercise these rights, contact us at cs@shophub.co.nz.

7. Cookies

We use cookies to improve your browsing experience and for analytics. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Contact & Complaints

For privacy concerns, contact us via cs@shophub.co.nz. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner.

10. Contact information

Phone:

New Zealand - Auckland +64 9 873 5006 Between 9am - 9pm NZST

Australia - Sydney +61 2 8526 4270 Between 7am - 7pm AEST

United States - New York +1 917 200 0655 Between 3pm - 3am GMT-4

United Kingdom - London +44 20 4578 9430 Between 8pm - 8am GMT+1

Canada - Toronto +1 942 888 0133 Between 3pm - 3am GMT-4

Email: cs@shophub.co.nz

Postal: ShopHub NZ, 817/135 Hobson Street, Auckland CBD, AUK, Auckland 1010, New Zealand