Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

Website: shophub.co.nz Effective Date: 07 July 2026

1. Purchase Options

ShopHub NZ may offer the following purchase options on selected products:

  • One-time purchase — standard single order at the listed price
  • Subscription — recurring orders at a discounted rate, billed on your chosen frequency
  • Pre-order — reserve an item before it is in stock; charged at time of order or upon dispatch (as indicated at checkout)
  • Try before you buy — where available, items may be trialled before full payment is captured

2. Subscriptions

Where subscription options are available:

  • You will be billed automatically on your selected frequency (e.g. weekly, monthly)
  • Subscription pricing is locked in at the rate agreed at sign-up, subject to change with 30 days' notice
  • You can manage, pause, or cancel your subscription at any time via your ShopHub NZ account or by contacting us
  • Cancellations must be made at least 24 hours before your next scheduled billing date to avoid being charged for that cycle
  • No refunds are issued for subscription charges already processed unless the product is faulty

3. Pre-Orders

  • Pre-order estimated dispatch dates are provided in good faith but are not guaranteed
  • If a pre-order item is significantly delayed or unavailable, you will be notified and offered a full refund or store credit
  • Pre-orders can be cancelled for a full refund before the item has been dispatched

4. Order Cancellations (Standard Orders)

  • Orders can be cancelled within 1 hour of placement, provided fulfilment has not begun
  • To request a cancellation, contact us immediately via the Online Chat at the bottom right side of your screen or cs@shophub.co.nz with your order number
  • Once an order has been picked, packed, or dispatched, it cannot be cancelled — please refer to our Returns Policy instead
  • Custom or personalised orders cannot be cancelled once production has commenced

5. Cancellations by ShopHub NZ

We reserve the right to cancel any order in the following circumstances:

  • The item is out of stock or discontinued
  • A pricing or product description error has occurred
  • Payment could not be verified or was declined
  • The order is suspected to be fraudulent

In such cases, you will be notified promptly and a full refund issued to your original payment method.

6. Refunds on Cancellations

  • Approved cancellation refunds are processed within 5–10 business days
  • Refunds are returned to the original payment method
  • Any applicable transaction fees charged by payment providers are non-recoverable by ShopHub NZ

7. Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

8. Contact Us

To cancel an order or subscription, or for any purchase option enquiries, contact us via the Online Chat or 

Phone:

New Zealand - Auckland +64 9 873 5006 Between 9am - 9pm NZST

Australia - Sydney +61 2 8526 4270 Between 7am - 7pm AEST

United States - New York +1 917 200 0655 Between 3pm - 3am GMT-4

United Kingdom - London +44 20 4578 9430 Between 8pm - 8am GMT+1

Canada - Toronto +1 942 888 0133 Between 3pm - 3am GMT-4

Email:

cs@shophub.co.nz

Postal:

ShopHub NZ, 817/135 Hobson Street, Auckland CBD, AUK, Auckland 1010, New Zealand